This may be a Kayak issue. I searched SAN airport location and I was given one 20miles away from the airport.
I searched for airport rentals and the listing came up. No where did I see that KAYAK had expanded my search for all of San Diego. I reserved a car and went to pick it up at the airport only to be told that my pick up location was located 12 miles away. The Hertz agent says it happens all the time. This is KAYAK's fault. It cost me $30 and an extra hour to take an UBER to the pick up location. KAYAK should be reimbursing me the extra cost and compensating me for the extra time but I'm sure they won't.
Car was extremely dirty (have video/pics), gas was only 3/4 full when picked up and the web site when scheduling was to be picked up at airport rental area but was told we had to go 17 miles for car, thus causing us to get Uber to get to other Hertz. Not fun experience. Did not have to pay return of car to airport and not original location.
Car was at different Hertz location and staff was not very good.
We were never told, nor saw that Hertz closed at 5pm. Our flight did not arrive until 4:45, and the Hertz location was still 20 minutes away (which we were also NOT notified about until someone called). So, I had to find another rental that was available. Thanks to AVIS, we were able to find the car we needed without issue.
This was THE WORST car rental experience that I have ever had! I tried renting a car at a place near me and I received a response indicating that my car would be ready. Shortly thereafter I received a text that the car I had reserved was NOT available - in fact, there were no cars available. So, I tried another place and the result was exactly the same - no cars available! But, there is no indication that no cars are available BEFORE making the reservation!!! I will NEVER use this website again, EVER!!!
Sales person kept attempting to raise the rental car price with all the rental car accessories….when you refused the salesperson would overly push them. I wound up leaving with no rental car.
I love the smooth efficiency. More choices would have been nice but I also liked it that the place was small—on balance I prefer the smaller place even if it meant fewer choices of cars.
Terrible experience. Never got the car, rental location was closed and airport location wouldn’t assist, told me that’s what I get for going through a third party. Extremely rude. Non refundable fee, so out the money, everyone with our travel group was appalled. Rebooked with Avis through Costco.
The whole Enterprise experience was really great and much better than most other rental car agencies. The SD staff was really accomodating with a short notice on the rental due to flight issues and drop off at LAX location was so easy and incredibly accomodating.
Great service. Clean and nice rental car. Easy all around.
The car could have had road worthy tires, current registration and been clean inside.
Make sure you call to verify they have cars available for pickup.
Rental agency was inside hotel lobby, very easy to get to and to deal with. No crowd or hassle involved. Staff was super nice and even gave us a choice on car.
Get more cars at the airport to avoid the extra transport to satellite locations
I was charged 358 when the cost was quoted as 152
I have reserved with Avis three times now and theee times they have no car available when I got there. The third time I had called to confirm they were not out of cars. They said as long g as I arrive by 1pm I would get a car. I was there at 11:30. No cars available. I will never ever use Avis Budget again.