My Turo got cancelled upon arriving in San Diego, so very last minute i had to book a new rental car. I booked through kayak with NU car rental. I had to take a shuttle from the airport to the rental car center AND THEN had to wait for their van to come to the shuttle pick up spot and take me to their location off site. It was over an hour long process. When we finally got to the location, it was an old outdated building with trash bins set out to collect water from the leaking ceiling! Their internet wasn't work during my pick up and return and the first lady renting me the car had to hot spot off her phone! I actually ended up needing to return the car a day earlier and their internet still was not working! He mentioned me getting a refund for returning the car a day early, but I am sure I'll have to call on it. I won't rent through this company moving forward.