Find 4x4 Hire in Vancouver

They were friendly and helpful. They even paid for my Uber back to my rental accommodations. The car was clean and it was a free upgrade from what I rented. I was very happy with this rental.

There service is sucks

Nothing much. Everything was fine. Maybe dashcam.

Plane landed late so pick up location closed. Phoned hertz to be told rental held for 24 hours so all good. Next morning waited 5 hours to be told rental cancelled by hertz, To top it off I have to write to them for a refund minus £70 charge. Absolutely disgusting.

Unfriendly, unmotivated and not helpful agent at the pick-up/drop-off.

Very kind people in the parking/garage.

Truly wonderful car. Really quick and helpful service.

Since we were dropping the car off after hours we were supposed to leave the keys in the box. When we got there the box was not there, and there was no note with instructions on what to do instead. We ended up having to come back in the morning to deliver the keys. Additionally, our teller did not explain the terms of the agreement, and we ended up being charged much more than needed on gas. They did upgrade our car to an SUV which was nice, but not a great experience overall.

Pickup was perfect, drop off was rude the guy jumped into the car while my wife was still in the car still trying to get our belongings, had a bit of attitude about it when I said I wasn’t finished and that he wanted the odometer - it’s still covid…

Cost for gas was insanely high. Next time booking a Tesla. Spent $400 dollars in gas in 8 days.

They upcharged me on close to $1,000 of add ons when I arrived most of which I did not want or had already pid for

Everything from pickup to drop off was quick, easy and pleasant. Will be using Dollae in the future.

Unable to hold reservation when flight was delayed for 30 minutes

staff were friendly and professional. Would use Economy again.

The pickup location is off-site and in a sketchy part of Richmond. They did not have a marked shuttle. We waited by the rental car shuttle pickup at Vancouver airport and they told us they're not allowed to park there. A private vehicle eventually showed up to drive us to pickup location. The office is tiny and seems very disorganized and chaotic. It was extremely busy and they were scrambling to find cars for people. The cars they do have are very used - mine had 134,000km on it, and a ton of scratches, scrapes, bald tires and no windshield washer fluid. All the customers were taking videos of their vehicles bc we were all afraid we'd be charged for existing damage. Buyer beware. Spend a few extra $$ and use one of the bigger rental agencies that have pickup right in the terminal.

I accidentally selected the wrong dates and I cannot even reschedule. So my whole money was wasted. And I was not around to even use it. Terrible customer service. Don't recommend. Would go for a more flexible option. If this is what you get for just booking, I don't even want to know what the service is like. Went with a cheaper and flexible option

The car itself was actually really good. The reason I rated my experience so low was solely based on the guy working the counter when I picked it up. Not only was he nowhere to be seen for a good 20 minutes (likely more as the people before me had already been waiting a while when I got there), but he was condescending and snarky anytime I had a question. I was asking him about things I needed to know when it comes to the insurance, what it covers and how it works with the laws in Canada. I also asked him if there were things I should.know while driving up there. This was my first time ever in Canada. He acted like it was such a waste of time for him to have to answer these questions. The lady who worked at the hotel where the rental kiosk was in for when I dropped off the car; she was very nice and helpful! I don't think she worked foe the car company, just had a deal with them to help with the car rentals.

Very helpful staff even-though the third party agent did not secure my booking, the staff was able to accommodate me during a busy period.