Cheap Car Rentals in West End, Vancouver

They couldn’t honor the reservation. They did not have any cars to rent

Not suitable for ROAD TEST!

Pick up location has been moved due to branch been closed , and had to pay significant difference of money which is not the same as original booking. Asked for return but help line was not cooperative at all . Will never recommend my friends and family. In fact I will launch complaint in better bureau and so many social media.

friendly staff

I accidentally selected the wrong dates and I cannot even reschedule. So my whole money was wasted. And I was not around to even use it. Terrible customer service. Don't recommend. Would go for a more flexible option. If this is what you get for just booking, I don't even want to know what the service is like. Went with a cheaper and flexible option

The car itself was actually really good. The reason I rated my experience so low was solely based on the guy working the counter when I picked it up. Not only was he nowhere to be seen for a good 20 minutes (likely more as the people before me had already been waiting a while when I got there), but he was condescending and snarky anytime I had a question. I was asking him about things I needed to know when it comes to the insurance, what it covers and how it works with the laws in Canada. I also asked him if there were things I should.know while driving up there. This was my first time ever in Canada. He acted like it was such a waste of time for him to have to answer these questions. The lady who worked at the hotel where the rental kiosk was in for when I dropped off the car; she was very nice and helpful! I don't think she worked foe the car company, just had a deal with them to help with the car rentals.