Find Van Rentals in Vancouver

Super helpful and let us amend reservation and return car day early.

They didn’t have my vehicle.

Excellent, friendly and efficient.

They didnt let us leave with the car

They did not adequately inform me about after hours drop offs and no one answers the costumer support number at the rental location. The following day they reported that there was damage to the vehicle, but I had no incidents and have 4 witnesses who can attest that they saw no apparent damages to the vehicle while I was in possession of it. I tried to get this sorted but again, no answer to the number so I had to go in person. I booked insurance through kayak/allianz, which required me to have an estimate of the damage to make a claim. Hertz requires me to have a claim number to give me an estimate. I have been in this loop of calls, holds and frustration all day. In person, they only had one person who was able to assist me, and he also had to assist any other customers who came in, which made my wait much longer. All in all, I have wasted an entire day for damages that occurred unbeknownst to me and when I tried to work with them to sort it out, they sent me on a wild goose chase with little to know customer support.

Great experience throughout

Incredibly busy at pickup but friendly, maybe arrive early . Dismissive when returning the car.

Friendly and helpful staff. Easy pick up and drop off.

Super easy pick up, very accommodating and professional staff, and a great car for the price!

Paid for the car with extra cleaning it was covered in sand. Windshield cad a chip and passenger side door had a white scrape. Trying to to track anyone down from inside to report was impossible, and trying to get an actual human being on the phone was non existent. 4 to 5 numbers and endless messages. I tried to fill out their form on line, “we’re sorry your request can not be processed at this time”. I took photos instead. What I didn’t take photos of was the fuel gage. I returned to the same level and got nailed with a 17 litre fuel charge. “You took photos of the damage you should have taken photos of the fuel level.” Hertz, Dollar, Thrifty are all the same company, going to try elsewhere out of spite next time.

Friendly staff easy rental process upgraded to monster SUV Toyota Quick efficient service The guys called a taxi for our onward journey Overall a pleasant enough experience

Great service and excellent communication.

Went there to find out that the car wasn’t available

The worst rental car experience. The car was fine but the PICKUP was awful. I waited 1 hour and 15 minutes for my vehicle to be ready along with two other people and I had made the reservation the morning the day before. Why was the vehicle not ready? I have no idea. I completely missed my appointment that I had due to this. I’m extremely disappointed.

Good services, nice guy drives me to the Bridgeport.