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good

Super helpful and let us amend reservation and return car day early.

They didn’t have my vehicle.

We have rented from them many time and they are always so amazing ! Best prices in the city

The car was rented to someone else and I could not get it. They initially offered to reimburse but refused.

Went there to find out that the car wasn’t available

The bus was delayed slightly (under an hour), so my rental was canceled. There were no vehicles left or effort to assist. We ended up calling the nearby enterprise and doing a same day booking direct since Hertz canceled our rental before we even arrived. I’d walk to the enterprise before attempting to book here again.

They didnt let us leave with the car

They did not adequately inform me about after hours drop offs and no one answers the costumer support number at the rental location. The following day they reported that there was damage to the vehicle, but I had no incidents and have 4 witnesses who can attest that they saw no apparent damages to the vehicle while I was in possession of it. I tried to get this sorted but again, no answer to the number so I had to go in person. I booked insurance through kayak/allianz, which required me to have an estimate of the damage to make a claim. Hertz requires me to have a claim number to give me an estimate. I have been in this loop of calls, holds and frustration all day. In person, they only had one person who was able to assist me, and he also had to assist any other customers who came in, which made my wait much longer. All in all, I have wasted an entire day for damages that occurred unbeknownst to me and when I tried to work with them to sort it out, they sent me on a wild goose chase with little to know customer support.

They didn't provide insurance docs which is a legal requirement in Canada ( I wasn't aware). Was stopped by police and this turned into quite a tine wasting situation.

Friendly staff. Didn’t have the vehicle that was reserved. Vehicle wasn’t washed. Added cost even though brought back early with added fuel.

Like the easeness of picking it up, the availability of the car itself and how close it is to the cruise terminal, which is very walkable. What I don't like is I have to drop it off at 8am when it should easily change to 2 hrs later. That was the reason for getting the car, right? To take it to the airport.

They gave me a nice upgrade to an SUV for free. A little slow at the counter, but other than that leak good experience for the price.