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I made a mistake on my reservation and they bent over backwards to work with me to fix it. I will definitely use them again.

Quick, efficient. Great.

First time using Kayak to rent Avis that I have rented with before. The front staff were very good to deal with as I watched them deal with other customers while waiting and my experience was no different. Other than the truck I rented having 'limited' km's it was new, clean and had no issues. I had to rent due to my own vehicle not being long distance worthy for a trip to visit family on long weekend. Unexpected extra money out of pocket but overall experience with Kayak and Avis went well.

All good except felt extremelly overcharged.

Too much upselling at check out. Would not accept that I already bought insurance when booked rental. Kept trying to sell a tank of gas when I knew I’d return with a tank…No signs to navigate to car rentals from main exit of airport. Had to ask several people. Car dirty on pick up.

Good : upgraded (I did NOT request) clean, comfortable satndard SUV. NOT so good : 1 - Only 1 Budget representative to serve customers, while there were 5 persons waiting in line. I waited ~40 minutes until my turn. 2 - Budget representative offered an upgraded car (I did NOT request), & then tried to charge ~15%/$116 more. When I mentionned the difference, he tore down the contract & issued a new one, but he did not apologize. 3 - When I declined the Loss damage waiver & mentioned that the credit card insurance will cover, Budget representative said/threatened he will not talk with the insurance company & will charge the total cost of the car to my credit card. 4 - The car has a spare tirem but NO jack. The jack kit was taken out of the car. Budget iimposed a charge of $14/day for Roadside safety net/flat tire repair.

easy pick up and drop off. Windshield was cracked, a bit unnerving but OK

Keep all the costs up front, we had to pay $300+tax in addition to what we got quoted on kayak for young drivers (which we filtered but didnt register) and snow tires (which i would think every car in a place like Cgy during winter would have

Prechecking I’m allows you to skip the check in line and just grab your car and leave! Brilliant

We felt bad when we dropped off the vehicle that the spikes ruined a tire. It's hard to see coming into the parkade from the bright sun, while looking for signage of where to go. A different system would be helpful, or signage warning about the spikes.

We called prior to pickup to notify our flight was delayed to make sure they wouldn’t give our car away. They wanted to cancel and rebook the reservation. They canceled but then could not get a car because there were none available. We had to go with another company and had to pay double what our reservation was with kayak. Not happy with this experience. Also they refund was $100 less than what we paid. Will now have to fight with Hertz to fight for $ back. Not happy at all

The pre-damages which were on the car which you signed for was there, you afterwards claim was made by us

Customer service is horrible. I called to change the pick up time. They don’t know how to do this if the car is prepaid. I asked to speak to a supervisor. Customer service told me they would call back, they never did. I pre purchased the vehicle, at the pickup I was told the vehicle is only partially paid. I paid for the vehicle, then was charged again for the full price. I will never get a car from Hertz again!