Cheap Car Rentals in Washington Heights, Charlotte

I picked up my rental just before the office closed. It was the only minivan on the lot and I needed a 7 passenger vehicle to pick up my family from the airport. Basically I felt stuck. I had to accept that car or no car. The car had a horrible cigarette/weed smell in it. I let the lady working know it smelled like cigarettes and I also wrote it on my inspection form before leaving with the vehicle. The smell is so bad, especially if being in the car any length of time. We cancelled our beach trip that we were going to use the car for because the smell was SO bad. We were not able to use this vehicle for our intended purpose and this experience has obviously been very disappointing, as we were looking forward to this trip for a long time. We made the reservation over a month ago.

Drop off lady was disputing the gas saying it’s.not full the needle needed to be beyond the F I said check again she insisted it’s not full until she checked satellite which states it’s full tank….very unnecessary dispute

No car available even though we reserved one. Unhelpful staff. Would not give us an upgrade for free even though they had no car for us in the class we reserved. All very disappointing.

They did not have my class of car and did not offer an upgrade for free. They wanted to charge me more for a car. I declined.

Amazing little thing..

We arrived at 11:10 for our 11 am reservation only to be told by an employee in the parking lot they were closed and she refused to help us. Had to drive across Charlotte to get another car which then took over an hour despite only one person ahead of us in line. Car smelled like smoke