Cheap Car Rentals in West of Twin Peaks, San Francisco

Unfortunately Enterprise was unable to help me get a car. They have a new policy of picking up and dropping off at the same location. My flight was canceled and I needed a car to drive home. The lady behind the desk was unhelpful, the office was unfriendly, no where to sit as another employee was taking the one seat and ignoring me. I was visibly distressed but no one seemed to care.

Service was excellent at the front desk (both gals). Car was more than expected and value was pretty good.

The pickup process was good, no problems and went smoothly. However, the drop-off process was a problem. I told the woman in San Francisco that even though the rental agreement said we would be dropping it off at Portland Airport at 9 am, we would actually be dropping it off much earlier because our flight was at 6:15 am. We showed up around 4:15 and not only was there no one there to help us with the drop off process, there were no instructions, nowhere to put the key for safekeeping, and we had a hard time getting even the front wheels parked over the spike strip to provide any security for the car at all. The entrance to the drop off was completely blocked with other cars. The portable kiosks used for desks were cluttered and offered no information. We did the best we could and ended up snapping a picture of me holding the keys with the front wheels past the spikes barely an inch from the car in front of it. We figured that was the best we could do to prove we actually dropped the car off if it went missing. Thank you, Jenn Person

The price was ridiculous and the change fees were outrageous. I will opt for other car rental agencies in the future