Cheap Car Rentals in Shearer Hills - Ridgeview, San Antonio

We were sent to the garage to pick up our car after checking in at the Alamo desk. There was no one to be found in the garage to select a car. I was with my wife and 7 month old child and the garage was freezing cold. After around 10 minutes of looking for someone to help us, a nice man who worked for the airport (and NOT Alamo) was kind enough to help us get a car. We then had to select a car seat and install it ourselves in the cold. No one checked to make sure it was installed properly. I am sure this is a safety violation of any rental car standards at a minimum. The whole ordeal took over 30 minutes causing us to almost miss our flight in Austin. I will never rent from Alamo again.

Customer service was excellent! Both at pick up and drop off. My only complaint was not being able to use my Apple Card because I would have been screwed had my colleague not been there to use his card instead.

Technically ended up with a Nissan Rogue. Solid service and friendly.

Everyone at the front desk and at the car area was nice and super helpful, even when we got in late.

When I got to the counter to pick up my rental vehicle I was told that my reservation was cancelled. I Did Not Cancel My Reservation! I looked like a fool and was highly disappointed. Aaron Greer P.S. Please send me information showing my reservation being canceled by Priceline or dollar rental. Thank you

Check-in counter tried selling me an upgrade from a full size car to a SUV. It would have tacked on about $70 more to my total on a 6 night rental. I declined the upgrade at the counter. When I went to pick up my car (still assuming it would be a full-size) I was informed that they did not have any full-size and that if it was okay with me, that they would upgrade me to a SUV at not extra charge. I obviously had no choice, if I wanted to leave at that time, so I took the SUV. Now, the counter must have had this information when checking me in. So, it left me thinking, why did they offer to upsell me at the counter, knowing that they didn't have what I ordered?! Would they have even told me that they were out of full-size cars if I had paid the $70 upgrade fee? Dishonest, to say the least. Beware of these practices! I will not be booking with them and when I book further, with others, I will be asking these questions!

The example of car you’re told will be “like or similar” is not anything near what you get. So honesty in this department would be appreciated. Thx.

The drop off location in Dallas Downtown was closed and hard to locate. Not the easiest car return. The customer representative in San Antonio was like a car sales person and very pushy with all of the extras that could be added, was an uncomfortable situation.

Went into the rental under the assumption I was paying for what I had signed up for and upon returning the vehicle Hertz charged me almost TRIPLE what the original cost was. I didn't return it with any damage to the vehicle or anything like that and upon talking to someone on the phone their overall response was sucks to be you. I'll never rent from them again.

Everything good

There wasn’t a person at the Payless pick up window. There wasn’t a sign saying go to Avis. I stood there wondering if someone was going to come to the counter, if I needed to call someone or what. Eventually someone at a different counter told me to go to Avis. Everything was excellent after that. The customer service was amazing to pick up and drop off process was very easy and simple.

Older car. Back-up camera didn’t work. Couldn’t call airport desk and kept getting a call center who couldn’t answer my question about early drop and said I couldn’t drop early but when I got to airport at 5am I was able to park it and a person was there in the garage who accepted it. Military cut my orders short and I wasn’t able to receive a pro-rated rental.

Van was dirty and the inside smelled like the van had hauled a bunch of livestock. Very disappointed and embarrassed to carry my family from out of town. Never again

I rented a car for 5 days and have been charged for 5 weeks, after I turned the car back in on the 5th day. Scam!

Love that there where plenty to choose from. I did not like that the vehicles did not look as though they have been cared for. I had to put air in my vehicles tires and run it thru a car wash because all the windows had a white film on them.

2 hr wait line just to pick up my car. Boooo

The entire process was great except for the initial pick up. Took way too long, que of about 10 people and the line moved painfully slowly. Perhaps I am spoiled, but I'm a 10 year member of Hertz Gold and I'm used to getting my vehicle within seconds. This was a chance to get me to switch loyalties, but losing almost an hour just to the "get the vehicle" process put a quash on that idea.

Quick and easy check-out process. Was out on the road before I knew it.

The counter people were extremely slow. When people get to the airport they want to get on their way to get to appointments or to visit family or whatever they have planned. I waited an hour to get my car. Meanwhile I look at other lines of car rental places and they served 2 to 3 times more people in the same amount of time. In the world of getting things fast this company failed miserably.