Signed up for a Rav 4 Toyota size vehicle for our two person trip but Enterprise did not have one. (We wanted the Rav 4 since I am thinking about buying one with my next auto purchase.) They substituted a larger SUV, Kia Sorrento which was much too big for two people. The car was not ready and the salesperson said it would take 10 minutes to vacuum the car. I waited and when the car was given to me it was dirty. I asked about why the car wasn't washed, he said I could wait longer. We also disputed about the negociated price including insurance cost. I drove the car and then returned it for a (hopefully) full refund, and then drove my own car.