Cheap Car Rentals in Encanto, Phoenix

The pickup took way longer than necessary.

I was not able to pick up car because it was closed. I had to rent another car as no one answered the phone. I will not use a hertz or kayak again.

Staff at pickup and drop off were friendly, easy going and helpful. Answered any questions I had and called a cab for us to return us to the airport.

Service was great and everything was as expected

I had a reservation but they did not have a car available for me

The price comparatively was okay. The drop off of the vehicle was simple. The reservation summary had inaccurate instructions for finding shuttle for off airport pickup of vehicle. It took asking an airport staffer how to find the shuttle after looking around for the. The signs were not with other car rental agencies so were not noticed. It took going to three floors and 4 building employees to find where to obtain the shuttle to the rental agency. Though the car had been prepaid it took 30 to 40 minutes of waiting in line to reach a representative who then instructed me to initial 8 lines which had within it initialing to pay for insurance that I would never agreed to if I was not so frustrated with the delay to pick up the car. Once thorough this time consuming process it took another 20 to 30 minutes of waiting before a vehicle was brought to me to use. UGH UGH UGH! What a time waste. I have never had a less efficient car rental process experience. The return process was time efficient.

This rental location is deceptively listed on your site at PHX airport. It is not, it's 4 miles offsite and obviously misleading to travelers that don't want the additional inconvenience. NU Car issued us a damaged vehicle with no option for a replacement. The driver side rear tail light was broken out, making the vehicle less safe and open to a moving violation. Then, when we requested a three hour extension, were quoted $745. More then double our total three day rental rate. NU Car negatively impacted our weekend vacation. I and our company, will Never use NU Car again.

Easy process and car was clean.

I got to Avis at Airport. They told me my rental was in the city. I paid a lot more for my car at the airport. When I booked, I requested car at PHX airport. How did I get one in the city? Switcheroo ! Bad bad bad Kayak! Never again.

This location was overwhelmed when I arrived to pick up the rental, was overwhelmed when I dropped off the rental, the people handling drop off were rude and too busy to offer directional assistance on my first time in AZ. The counter people upgraded me when I did not ask to be upgraded. They then charged me FULL PRICE for the upgrade and not the agreed upon amount from the website. The car's exterior was filthy with the mirrors and windows being so spotted that they were difficult to see through. The counter was/is severely understaffed.

Easy to deal on line went pick up the car I depend maximum 5 minutes to get the key and I’m outside on my way i like thanks

I was unable to complete the prepickup process because the dropoff location changed their hours, and did not offer weekend dropoff. I had to return the car early in order to find a location that would accept the car.

such a rip off

Easy with no issues