Cheap Car Rentals in Upper East Side, New York

Great manager at 24st

Enterprise was closed at the time I rented the car to be picked up

i was charged twice. once by hertz and once by priceline.

The car had no battery, as soon as I went from the pick-up to the hotel it did not start. Lost 1h in total on the call center and waiting for someone to come with a battery kit.

Lady for pickup wasn’t friendly and didn’t explain that tank didn’t start full; we thought something was wrong. Drop off lady was friendly and very efficient. Wish there was the ability to drop the car off overnight.

They reserved cars they did not have and had a line of 30 people waiting for cars due to their negligence. Complete lack of professionalism from staff in dealing with the issue. Took 2 hours in total from start of my reservation till I had keys in my hand. Told those who arrived early to come back at the time of their reservation and didn’t let them get in line for the available cars. Made those who didn’t return at the exact minute of their reservation wait longer even though they were originally early. Terrible experience all around and gives kayak a bad name for even being associated with them.

Truck wasn’t clean upon pickup however the staff made the overall experience great

Car was dirty, queue for picking up the car longer than an hour, even through we arrived in time, level of fuel lower than they wrote in the contract, service terrible, they even shouted at us at one point. Not renting from them again.

The staff at the Thrifty W 83 St New York is efficient and friendly. The car was fine. However, when we tried to add a day to our rental, it was impossible. At the various numbers we called , they told us that the only way to add a day to our rental was to go in person to Thrifty Corporate office, a preposterous offer. We gave up and did not add a day. When I told the staff at Thrifty W 83 St about this, while returning the car, they said they had never heard of such a policy.

Great customer service, friendly staff, and they gave me a freaking Tesla out of nowhere. 10/10 great experience

Office closed at 3:00 pm on Friday. I assumed it was open until 5:00 pm I should have been contacted to let me know. The staff was exceptionally pleasant courteous and helpful. Great staff.

Timely service .. very nice.

I love the charm of the from desk people

Great customer service. They were very friendly.