Cheap Car Rentals in Louisville

Outstanding service at the Louisville airport. The car was fine, just small.

They charged me an erroneous fee of $19.99 for an “Inter-City” drop off… that I’d rented one place but was dropping the car elsewhere. This wasn’t true - at all. They’ve not rectified the situation.

When I arrived to pickup I was advised that I could not use a debit card to prepay for the rental. The Hertz manager said that even thought it was prepaid with a Visa debit through Kayak, they could not honor the rental because I used a debit card instead of a credit card. She was able to make some adjustments and allow the rental with an additional $500 hold on my debit card for a $60 rental. She also informed me that if she had not been working, they would have denied the rental. I probably will not book through Kayak again based on this discrepancy.

Couldn’t rent a car because I did not have a major credit card that y’all didn’t tell me about tried to call you guys to make sure I get my money back which couldn’t get in touch with anybody so I had to cancel my card in dispute the transaction for fraud

So wonderful. It is super great.

I had two rentals in 5 days. The first one was aweful! It was late in the evening and they ran out of cars. So the counter lady gave me a damaged sedan at right rear bump. I drove the car to my hotel and inspect the car and found the damage which was marked with white sharpies. Apparently they are aware of the damage but did not tell me. To get a peace of mind, I tried call customer service multiple times to solve the situation. It was a frustrating experience but I was able to reach the right department and have them recorded it. When I returned the car 4 days later, the receiving guy just laughed and told me not worry and he knew about the damage! But it was a bad experience. The second rental was smooth! I rented a car since my flight was cancellation. However, my wife left her purse when I returned it. The customer service was very helpful this time! One call and they reached out to the rental location and found the purse! What a difference in a day!

Horrible customer service. They canceled our original reservation and made us pay more to change it. Then when it came time to check out, they overcharged us

Fast and easy! Very clean car & nice employees.

The windshield was cracked on the van we rented so we had to go back to the airport to make sure we didn’t get the blame for it. Then we filled it up with gas prior to returning it and still got charged $87 fir a gas refill. Very poor rental company and not one for anyone to ever use.