It was "crunch" time to drive 7 hours to Northern Ohio for a Funeral Showing and Burial. I told the Hertz Representatives while there, my problem. They WERE FAST in doing my Paperwork, and made SURE I understood the charges. I asked to fill the Van with my belongings and they said "SURE, we'll get this done, and you pack your stuff, the Van's fueled up, and all set." They were fast, professional, and QUICK understanding my need(s). THANKS Evansville Hertz, you were helpful AND amazing!!!! sincerely, David E. Fitzgerald