Nothing about this experience was good.
Arrived and there was no truck for me. The clerk was busy conducting personal business rather than assisting customers. When I was eventually "helped", the desk clerk said this location has never had a truck to rent and they were giving me a minivan instead, which did not meet my needs. I had to goad the clerk into calling around to see if a truck was available at another location. I waited in an un-airconditioned office for over an hour to find out a truck was being sent. When it arrived, it had to wait on it to be prepped, so I didn't get the vehicle until two hours after my pickup time. On return, the same clerk as only one person working and he was prepping a car for someone else waiting on a vehicle. I waited 45 minutes to complete the return and get my needed receipt. I would have left the keys but the clerk warned me that their emailed receipts often "get lost in the email" and there is no way to get another copy if I didn't receive the initial email. While I was waiting in the (still) un-airconditioned lobby, I spoke with two other customers, both of whom were having similarly bad rental experiences. I will not use Budget/Avis again.