Cheap Car Rentals in Downtown, Columbus

The customer service rep was extraordinary!!!! She was polite, kind, happy, chatty and had a great smile. She made the whole experience excellent. When going out to get the car, the gentleman helped us find the right car and made sure we didn’t have to walk far being that my dad is disabled.

everything went very smoothly

Wish there were a vehicle similar to what was described at time of rental. Wish car was cleaner on pickup.

The first car I was assigned was too small. The associate changed me to a larger car (still in my reservation’s class) which worked out perfectly.

Super easy to pick up and drop off, even at different airports.

Your company charged me way too much

They refused my international DL because my name in English was written right to left. Yet other rental companies had accepted it without any issues

I was so impressed with Budget! They overbooked our reserved vehicle, but made it right and then some! They gave us two Chrysler Pacifica Van's in place of the one big passenger van, and even provided gas for the inconvenience. The van's were clean and drove like a dream. I have never experienced such great customer service, and will be a return customer! Thank you for going above and beyond in making the overbooking right. I am so grateful and impressed with the customer service of this company!

Great customer service at the counter

Very easy to pick up and drop off. Staff was great and friendly.

Hertz has the tendency to rent damaged cars. They check them with you when checking out. I now take pictures of the car before I leave. On this rental the return guy was saying 'there is a dent here' at which time I showed him the picture I took before I left the pick up location. This is not the first time they have done this. BEWARE!!

I rented a premium car (Passat, Altima, etc) and got the counter to hear "sorry they never brought us your car". They tried to pawn some Kia's, etc but ended up giving me a RAM truck. Truck was nice & clean but after 2 miles down the road on freeway the check engine light came on and cutoff while going 55 on freeway. I started it back up and soon cutoff again once over 50MPH. Please mind you this is a 2-ton truck with very little control when engine dies (power brakes/steering). I called the local rental co and the suggested I take it to airport since I was so close and could take side roads under 50MPH. Airport Avis was very rude and said the company I rented from was a "franchise" and we are "corporate" and that I needed to drive it back to them for the exchange. I spoke to a manager and made it clear the engine died twice on I270 over 50MPH but they could care less. I took back roads back to the local Avis but they didn't have a clean ready car. They were kind and setup a Ford Edge for me to go back to airport to exchange. Car wasn't cleaned but she knew I needed a car to get back to the wide assortment of option at Avis Columbus Airport. Finally got my "premium" Chevy Malibu at Avis airport and went on my way. 2 days later I get an alert via phone of a $106 charge for the 1-day rental of the dirty Ford Edge. I called Avis and spent 2 hours telling them the story. They finally refunded me after I threated to call my CC company and dispute. I've rented 100's of cars in my life and never had such a poor experience such as this.

Quick and easy

Couldn’t pick it up with out a credit card

One very small complaint...I stood in line for about 30 minutes at pickup.

The rental car was absolutely filthy and the previous renter smoked in the car. I don’t believe Payless even looked at the car for cleanliness

This was my first experience with Payless and it was outstanding. Easily the nicest and cleanest car I have ever rented. I will be definitely use them again.