Cheap Car Rentals in Optimist Park, Charlotte

We have rented a car accordingly to the reservation number k05900142A2. The car was picked at the right spot, date and time ( 5010 N Tyron St, Charlotte NC at 12:00pm on Monday april 11th) and dropped off at the right spot, date and earlier than the time set for drop-off (TYS airport, Knoxville TN at around 10am on April 14th). At the Hertz counter at the airport, an attendant took our keys and said they weren’t going to make inspection of the car right away because there was no one there to do that at the moment. Thus, she said we were all set to leave, since inspection would be done sometime during the week and just after inspection we would receive a receipt via email. Not only I never received a receipt on my email, but also my credit card was charged a total of 915 dollars, when the right charge for the 3 days rental +insurance would be 369 plus 200 dollars that would be refunded after we dropped the car off. All that to say, I don’t understand the amount charged to my credit card. We urgently need this amout to be given back since whatever happened so that all was charged was absolutely out of any orientation of your team/terms.

Service was great, upgraded our car with no extra charge!!

The staff at the off site Hertz were wonderful. Everyone was polite, professional and accommodating. However be warned that Kayak listed this location as “on site” which it is NOT. I incurred a $50 taxi ride to the location.

Service from staff and car was good. However the price by was dishonest - I travelled to Charlotte especially for the rate offered on line. Upon arrival there (and incurring a hotel cost to make this possible) the price at pick up was almost double - partially as no car in the class booked on line was possible and partially because of other costs thrown up. The online offer was totally misleading and so we felt cheated … We rented again direct from budget website in Miami a week later and that was totally different - what we chose on line is exactly what we paid in person. We had no choice in Charlotte as we had traveled 100s of km especially for the service. Please can you look into this as this is unfair advertising and pricing.

Charlotte Budget went out of their way to help us get a car even with their low shortage! They were friendly and helpful.

We made a reservation for a car. When we arrived there was no car available.