Cheap Car Rentals in Druid Hills, Atlanta

Desk assistant loaded the rental with obscure insurance charges - Personal Accident Insurance, Personal Effects Insurance and RSN (which I have never heard of) without asking us whether we wanted it and without telling us that he fad marked them as if we had accepted them. Unfortunately we were so jet lagged and my wife (who signed) was suffering extreme pain due to Lymphoedema did not realise. The desk assistant had an impenetrable accent and whispered so we had extreme difficulty understanding him. We only realised that all these extras had been added when we received the bill at the end of the rental which is 50% higher than the amount that we prepaid. My wife is registered Avis Preferred but this was ignored and we were assigned the crappiest vehicle that there ever was which had not been cleaned and the carpet on the drivers side had a hole in it through to the metal. The car had numerous dents and scratches. My recommendation would be to read the reviews for other car rental companies and take your business to a company other than Avis.

They did not have the car that we reserved and had to settle for a smaller car. Avis attendant was rude. Took over 30 minutes to get the car. Car was not clean and was not full of gas so we had to stop and fill and then stop a 2nd time. The delay in getting the car made us late. I will never use Avis again!

Since there was 6 of us with suitcases, we rented a Suburban and when we went to pick it up, there was none available. When I gave her my name, she kept looking at the sheet that was in front of her. I asked if there was a problem and she said, yes, we do not have a Suburban available. She excused herself and went to call someone. She came back to let us know that there was a mini van available. So, we had to rent that or would not be able to get to our final destination. We had to put suitcases under our feet and drive like that for a little over 5 hours due to the size difference of the mini van compared to the Suburban. The attendant was very nice and was as helpful as she could be with the lack of inventory. Very disappointed and would not rent from Avis again.

The staff was extremely patient as we figured out our insurance situation and willing to provide as much information as we needed. we will have to rent again and would most definitely do it there.