Cheap Car Rentals in Norvella Heights, Norfolk

Easy check in and out. Friendly and courteous service

The car was filthy and had roaches. It took a long time to get support on the phone. The drop off was easy and the drop off staff was polite and genuine about the car’s condition when I returned it to them.

At no point was I informed of an additional $244 required for an authorization hold. I paid for the vehicle upfront, through Kayak. My receipt from Kayak only stated an additional $44 was needed at pickup for taxes and fees. If you do not have the additional unknown funding for authorization, and use a bank card, they up it to $500 for the authorization hold. Without the additional unknown funds, you are unable to rent the vehicle. While dropping off the vehicle another customer was in tears over not having additional room on a credit card for the authorization.

The van itself was fine and pretty clean. Drop off was easy. The scheduled pick up at 9am on a Sunday took more than an hour and a half to have the vehicle, which then threw off my departure time. There was not a long line or wait. Just not enough staff and no progress made as to getting my rental.

Didn’t get car

I booked the car at Norfolk instead of Newport News by mistake. When I called upon arrival, Hertz told me a car would cost an additional $221. That is on top of the prepaid of $54. It was a one day rental. Went to Budget and got a car for $67.

The car was at another site from the airport. I paid $15.00 for a cab to get to the Hertz site. I was informed to return the car on Sunday morning to the same location. In order to cancel my reservation a return trip to the airport would be needed. I had several meetings to attend that day. October 23, 2022, Sunday morning the plane departure at 6:44 am. I contacted via phone Hertz and was informed it was a prepaid account, I made an attempt to get a cab at the airport at 4:00 am, and no cabs available. I returned the car at the airport with Hertz. It was very frustrating, and uneasiness. How can I return a car at another site with no cab available, and the possibility of no one to pick me up, and to return to the airport. It would have been better for me to return the car to the airport. Eventually, I returned the rental to the airport due to no transportation to the airport at 4:00 am.

I paid $350 for a rental to go on vacation. My rental was not available upon pick and no other vehicle was available. I didn't get my money back for 4 days. If I reserved a car, it should have been there.

Awesome service. Comfortable car. Easy drop off. My go to from now on.

The agent was particularly rude and they had sold out of cars for the day, even though I had booked weeks ago. She sent me to another Budget facility, which was much more pleasant, but I also had a long wait there. I would not recommend Budget.

Simply my car was not there for pick up and I had to drive a lower category car.

Enterprise said a van was available. We booked it and called but the inventory is not the same at the store.

At least a month ahead of time I reserved a 15 passenger van to take children to camp. The day before I was to pick up the van, an Enterprise employee called to say that the van was not available. The employee offered no help to remedy the situation; she just kept saying, "I'm sorry for your inconvenience." I live in a rural area where the closest rental car agency is at least an hour's drive away. Though I didn't want to rent from Enterprise again, the Richmond, VA airport location had a van available. So I drove 2.5 hours one way to get it. That transaction, both pick up and return went very well. Except for the last minute cancellation, I was pleased.

I have a major credit card, but it don’t have $1,500 on it, so I couldn’t rent the vehicle I needed to go on my vacation. I was able to find an independent owner and the cost is less expensive then enterprise. For now on I will be using the independent company it’s no headache or hostile when renting a vehicle from them. Thank you but no thanks for future business with enterprise. I will be telling everyone about the company I use.

Nothing, I reserved a car and was told when I picked it up that they weren’t honoring same day reservations and turned me away.

Almost everything was terrible

They took to much money off my card