Pick up was a nightmare. I mistakenly rented the car from an off-site, not at the airport, and was told I could cancel it and WOULD get a refund. We canceled and rented the car FROM the Hertz kiosk at the Norfolk, VA airport. I HAVE NOT GOTTEN MY REFUND YET!!! I've called several times!!!
DO NOT RENT FROM HERTZ!! There are better, more honest, more helpful companies. This one will NOT give me my refund!!!