Cheap Car Rentals in Hollywood Homes / Maple Hall, Norfolk

They did not have the car available that I reserved

Speedy service, clean car for a good price.

The car was at another site from the airport. I paid $15.00 for a cab to get to the Hertz site. I was informed to return the car on Sunday morning to the same location. In order to cancel my reservation a return trip to the airport would be needed. I had several meetings to attend that day. October 23, 2022, Sunday morning the plane departure at 6:44 am. I contacted via phone Hertz and was informed it was a prepaid account, I made an attempt to get a cab at the airport at 4:00 am, and no cabs available. I returned the car at the airport with Hertz. It was very frustrating, and uneasiness. How can I return a car at another site with no cab available, and the possibility of no one to pick me up, and to return to the airport. It would have been better for me to return the car to the airport. Eventually, I returned the rental to the airport due to no transportation to the airport at 4:00 am.

The door off person was very rude. There was not clear signage for where to park the car (no signage at all), but she was getting aggravated with everyone for where they were parking. The only words she said when she walked by was "leave the keys in the car."

Staff was rude and unhelpful Avis lost a customer for life.

The customer service was top notch and we really appreciated the comfort and dependability of the SUV.

Sorry, I sent the review to the wrong group. Dr. Joseph Jones

The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???

Where to rent the car in the airport was confusing. Need a sign by Budget and Avis