Cheap Car Rentals in Tall Timbers/Brechtel, New Orleans

Canceled my reservation hours before pickup

They gave me a terrible car because I was going one way. Broken windshield. Bad brakes. Blown speakers. Engine with a bad knock.

mess of an outfit. never again.

The was no car available to rent

The Budget online system directed us to a location that had zero cars. We had to go with all of our luggage to second location. Our order confirmed by credit card was for a convertible Mustang or similar. The second location doesn't have any convertible cars at all. Because of Budget we wasted 3 hours. They offered us only one uncomfortable car, which was not even washed. I expect a refund. I paid for something completely different, plus Budget caused a long delay in my journey, which impacted the day.

On the whole, our experience was positive. I was disappointed however that we were told the vehicle we'd be renting had 7/8 of a full tank and that we should be returning the vehicle with the same amount of fuel. Filling a tank to 7/8 can of course be problematic and not as straight forward as filling a full tank. When we took off with the vehicle we noticed that it wasn't 7/8 full but rather 1/8 full and the gas light came on about 30 min after having left the rental location. We captured this information and tried to contact the rental location to explain the situation, but nobody was available to take our call. Needless to say we returned the vehicle with 7/8 of a full tank and asked the second location if we could be reimbursed the cost of the difference between 1/8 and 7/8 of a full tank. We were told that unfortunately there was nothing they could do but to contact customer service. When I contacted customer service and explained the situation I was reimbursed $50.00 for our troubles. So all-in-all a good experience, but could have been better. Would know better for next time and would still rent with AVIS.

Our reservation was for 10a and we were not in a car until 11a because there was no car ready for us. The desk person really didn't know how to creatively problem solve and had to wait for a manager who then had to call another location to bring a car - that could have been done at the time the desk person knew there wasn't a car for us to pick up. We were an hour late into getting started and then as a result got caught in a storm that had we left on time we would have avoided. Overall very poor - what is the point of a reservation and appointment if you have no car to rent? If we needed to go to another location you just simply should have told us that and saved us an hour of our life.

I was told to drop off the vehicle at the Avis location on 2 Canal in New Orleans. When I arrived there was no one on-site from Avis a as and a handwritten paper sign on the counter saying that location was closed for the day. I was trying to contact customer service and was just getting the run around and being transferred over and over again until enough time was wasted that I just hung up and realized that google was more effective and easier than dealing with Avis customer service line. I had no idea what to do and was needing to catch my flight, There was no drop box for me to leave the keys or anything. I wasn’t going to leave them on an open counter so that anyone could grab them and take the car. So I googled the nearest location which was out of my way. We had to cancel the Uber I scheduled to take us to the airport from the Canal Avis location. Finally we arrived at the Avis location I had to googled and turned in the car. We called an Uber and headed to the airport. We were late because of this whole ordeal and my family and I had to physically run through the airport to catch the flight. I will never use Avis again and also will make sure to go onto my social media accounts to tell everyone I know about my experience with Avis.