Cheap Car Rentals in Gentilly, New Orleans

When I arrived at the pickup counter at the off-airport site, and declined the Budget insurance, the staff told me I had to show my proof of insurance (i.e., my insurance card or a copy of my personal car insurance policy). I don't travel with those documents. I have rented a car hundreds of times in my life, I ALWAYS decline rental agency insurance because my policy covers rental cars, and I have NEVER been asked to show proof of insurance. I was not advised beforehand of this requirement. The agent at the rental counter was EXTREMELY unhelpful in having me problem solve this issue.

Made a reservation for 5pm pickup. Both door and online say open until 6pm. Got there at 5:03 and they said they close at 5. No car.

I have never had such a quick and easy pick up/drop off. The staff was courteous, the car was ready and waiting. It was fast and easy. Dropping off was the same. Super easy and they processed the deposit credit very fast. Very happy with this experience!

We got the vehicule almost an hour late, wich made us miss our event we paid for!

Car was not ready at pickup , we had no option but to take a car that was in my opinion not comparable to a ford edge. But as avis was closing in the next hour we were forced to take a car less than expected. The car had several issues. One of the tires half-flattened daily and all tires were worn out, hardly any profile. Also issues with the door locks. First time in my life a very bad experience with Avis. Tried to change the car but for these kind of issues Avis cannot be reached.

1st of all, no one appreciates poor personal skills at a customer service face to face situation. After that, was instructed to the appropriate number to get my vehicle. I see a wheel cover less banged piece of garbage with significant vehicular damage to its quarter panel, a vehicle I personally would be embarrassed to be seen in! I went right back in and told the agent exactly that saying no way am I taking that car. Without an apology, perhaps even expecting me back, they subsequently gave me keys to another vehicle about 4 spots away, a beautiful Hyundai Sonata with all the bells and whistles (except Sirious radio). Why Avis , who I really respect as a rental company, would not have given me that car originally I have no idea. Because of the “2” vehicles involved, my ratings are what they are. Turned out well, but not without unneeded issues. Take that car off the lot Avis, don’t embarrass the company.

Very complicated pick up. Doesn’t accept insurance with credit. Obligated to pay for extra insurance. It took 1 hour to pick up the car. Drop off was efficient.

Awful, awful company. NEVER, EVER RENT FROM ACE OR NIFTY. The reservation said unlimited miles. After I took a cab to their scary rental location on Poydras, I was informed that unless you have a round trip airline ticket to and from New Orleans, you only get 125 miles and then you are charged per mile. IT DID NOT SAY THIS IN THE RENTAL ADVERTISEMENT. Do not try to save a few dollars by using this cut rate, awful company and stick with the national rental companies.

The Manager was rude. She was not clear on the insurance policy. She did not have very good customer service skills. I had to go with another rental coming after taking a Lyft to pick up rental. Had the same insurance issue with the next rental company. Was able to get rental from other company because the agent was clear in explaining the insurance policy.