Gentleman at checkin was friendly and efficient.
When I turned in the vehicle, the clerk told me the total should be $ 255 (and some change) right? I said I'm not sure. He looked at me as if he was looking for and answer so I looked through my purse and found the original receipt provided. It stated that the estimated total for the car should be $ 260.20. He took the paper from me, mumbled something under his breath and adjusted his computer to total $260.20. He then said they forgot to add some charges and that everything varies, depending where you pick up and drop off and lots of things vary. I picked up and dropped off the car at the same place and before time. I understand it's not even a $5 difference but it's the principle. You state one total, look at me to confirm and then adjust based on a paper that says "estimated", only to tell me you forgot to add something. It just doesn't make sense but understand that i guess you have to make every penny count. It left a nasty impression.