Easy to find the outlet in discovery center. Welcoming , helpful desk staff. Car rental was efficient. Getting to the vehicle in the hotel parkade was a bit of a maze. No problem driving out. Dropping vehicle off in morning was going back into maze in parkade.. but was completed. Helpful staff at vehicle return
8.0
Very Good|Jan 2023
Hood
10.0
Wonderful|Jan 2023
Fast friendly service from check in thru final return of the daily rental. Just wish they had after hours return - cars have to be back by 5 PM.
10.0
Wonderful|Dec 2022
Enterprise in Honolulu provides great service. Pick up and drop off of your rental vehicle in minutes. Centrally located just of Ala Moana Blvd. Staff very friendly.
2.0
Poor|Aug 2022
I booked a car at a specific location and the third party pushed the confirmation to another location. Not only did I have to take a Lyft/Uber to a location outside of where I originally booked the car. I waited in line for 1 hr at the location I wanted only to be told my reservations weren’t at this location and they wouldn’t honour the reservation price and the new price was over 3X’s my booking cost.
10.0
Wonderful|Aug 2022
The employers were super friendly, we got an upgraded vehicle for free and made our trip a very memorable and fun time at Hawaii!
Great experience. They gave us a Chevy Spark which is the perfect car to zip around Waikiki as parking spots are few and far between. It used very little fuel also which was a bonus.
2.0
Poor|Dec 2022
More informed employee with way less attitude
8.0
Very Good|Dec 2022
Hours for drop off and pick up
6.0
Okay|Sep 2022
Check-in and return was great. Friendly staff and short wait. Limited choice of cars at off airport location. Assigned car was not thoroughly clean with a lot of dents.
2.0
Poor|Aug 2022
Booked a car rental, but the Hertz office was closed on weekends. Why was I allowed to book a rental on a day the office was closed??
2.0
Poor|Jan 2022
This location hasn't existed in nearly 2 years! Found out the hard way.
Instruction to reach the parking lots could be much user friendlier. They jiust handed over the printed paper that explained how to get there in Japanese ( we ate from Japan). They could tell us a little bit more detailed instruction verbally in Rnglish.
9.2
Wonderful|Aug 2018
Customer service great, drop off made quick and easy
Queued for some time on pick up
6.8
Okay|Jan 2018
I didn’t like the fact that the rental office wasn’t at the airport and I needed to take a $30 taxi ride to pick it up...
The best rental car company in Ala Moana, Honolulu is ENTERPRISE with an average rating of 7.9/10 from our users.
The length of time you can book a rental for is subject to the inventory of the supplier. When renting a vehicle from Ala Moana it should be possible to rent a car for a whole month if needed.