The car was great that I ended up with! Comfortable and was a joy to drive.
The guy in the office was a really nice person and a gentleman with the luggage in to car clean up the car from snow gave us a upgrade free off charge we should feel like we’re the best customer
The car was quite clean, but the fragrances of the cleansers they used were headache-inducing. I drove with the windows cracked and circulated fresh air for the first day. By Day 2 it was fine. Surely they could leave windows open after cleaning to let those odors air out?
Very generous policies.
Everything went very well, car was nice and no issues - just the prices right now on rentals are out of control - but having rented so far in advance sure helped, could have been worse.
The place could have been open when I got there so I wasn’t stranded at the car rental.
WAY TOO EXPENSIVE, STOP TAKING ADVANTAGE OF CUSTOMERS WHO NEED RENTALS, WE WILL REMEBER THIS WHEN ENTERPRICE REDUCES THE PRICING AFTER THE EXCUSES ARE OVER, WE WILL NOT GO TO ENTERPRISE. YOU SHOULD BE SHAMED FOR THIS PRICE GOUGING BUT THERE IS NO SHAME IN CORPORARTE AMERICA ON ONE THING RULES..... .....GREED, GREED ,GREED.
The premium SUV we ordered 6 weeks earlier was not available. We were given a truck (a Tundra) which we refused due to its size. After quite some time they offered us a Mitsubishi intermediate SUV which was filled with a stinky smoke smell the whole trip. The “need maintenance light” kept coming on every time we started the vehicle and when we left the car rental place, we noticed there was only 1/4 of a tank of gas. We had a person traveling with us that was on oxygen 24/7 and we plugged her oxygen tank into the cigarette lighter to keep it charged for our 8 hour trip. It was after a few hours that we noticed her tank was not recharging. After trying several different ways of plugging her oxygen into the cigarette lighter we realized it was not working. It was a very difficult trip for our friend who had to keep turning her oxygen off to save the charge. The assistant manager did knock off some of the rental charge when we returned it, but we felt we should have been reimbursed 100% of the fee due to the dangerous predicament they put our friend who is dependent on her oxygen due to her COPD.
The car was clearly not cleaned between rentals.
Very Good|Aug 2019
When I returned the vehicle had I not caught the over charge that the location was charging me over & above the online quote that I would be paying I would have been overcharged!.....Because they made no mention of a vehicle upgrade or anything!!
It was quick and professional. All good
The customer service was excellent and my overall experience with the car was great!
I like a professional company, and I expect a rental car company to have cars.
Just the worst I rather rent from Enterprise
Did not get comparable car.... over priced... despicable customer service... inaccurate hours... primary vs secondary driver not clearly defined for payment options or extra fees. Will never rent from Hurtz again and will discourage others from doing so
First when i picked up the car i was told they didnt have the car i reserved available and i would have to get a bigger car for more money(10/per day). Also i said i needed it for 1 or 2 days because my truck was in the shop and i wasn't exactly sure when it would it be done. They charged for me 2 days stating that if i only used 1 day i would get the second day taken off my card. I brought it back the next day at which time i was told i missed the cut for my return time by 2 hours. Nothing was ever said about a return time cut off. I rarely rent cars becausei have my own vehicles. I feel like i got burned twice for not knowing the rental car rules and was overcharged by double ($45). Ill never rent from Hertz again and tell my friends and family of my horrible rental experience
Staff were easy to talk to, the whole experience was quick and easy.
The inside of the car did not look as clean as the last car we rented from Hertz. A couple of stains, foot prints and dirt, and an odd odor.
Didn’t even get the car. Between the time of booking and picking up my credit card was hacked and I needed to get a new one. Hertz would not honor the car rental even though it was prepaid since the card it was booked on was not available to swipe. The gentleman offered a new rental almost $200 more than the original rental. When i went online to cancel i was referred to he hertz number. We called to cancel and were told that we would get an email and a call. Still waiting more than a week later. Charge was disputed with my credit card company but we will never book again like this. Hertz should have honored the rental at the original price.