I was given wrong information, I didn’t get a call back and I ended up canceling my reservation.
Quicker pickup when I tried to call on the phone.
Absolutely TERRIBLE experience. I called Enterprise 3 days prior to travel and was told everything was confirmed. I was told on the phone there was a free shuttle from Portland airport to our pick up location (downtown Portland). There was no shuttle from airport once we arrived. We paid for a Lyft to our pick up location and arrived at 12:50 (50 minutes after our arranged pickup time due to looking for free shuttle at airport). When we arrived there was a sticky note on the door of our enterprise saying "Went to lunch be back at 1pm." We waited as until 2:15 until the manager of enterprise arrived. Once she arrived the manager told us she didn't have our phone number so she was unable to call us. The car she provided had completely bald tires and was unsafe to drive. The only other car available was a completely electric car that we were told would need 2.5 hours to reach full charge. We were already late for a wedding due to the late arrival of manager so we took the car which was unacceptable to us because we had a long road trip planned after our wedding through the rainforest and knew charging ports would not be available on our journey. We arrived late to our wedding and then again traveled to a local Enterprise the following day to exchange the car for gas powered car. The manager was very accommodating the following day however this did not make up for the awful experience. The car we were given for the remainder of our trip had many dings and scratches and also did not have full tread on the tires. Overall this was a terrible experience and I will not be using Priceline/Kayak or Enterprise in the future.
Watch carefully where they book you at. We looked for a rental at the airport and that's what I thought we signed up for, but they changed to a downtown location as the airport was overbooked - Options for $100 Uber rides to and from that location to the airport or a $300 inventory fee to Enterprise... Car was fine though.
Absolutely terrible!!! Reserved a Enterprise car in Portland through u 2 months in advance. The day before flying they called by and said no car would be available. No other rental agency in Portland had cars. With no car dared not to fly out. Lost money paid on round trip air flights for two people! Shame on your company!
Fast pick Up and drop off and price
Extended Morning early hours for pick up and drop off that’s the only thing I can think of everything was great
Bad survey. Pickup was not good, drop off was great! Why do you glom them together? The person who I worked with at pickup did not know her job well. I did not receive any information on returning the car or other offers of information. Drop off was great. Rusty and Mike in the garage were so nice and so helpful! They were both wonderful!
Everything went well until they billed me for more than I signed off on. I signed for 220 and got billed for 308. I did not do anything that would have changed the original price I signed for. I’ve been on hold to speak with a representative for 18 minutes now and still waiting. This was my first time using Budget and I certainly won’t go through them again.
Very Good|Jun 2022
Drop off should be better. Airport drop off isn’t an overnight drop off option, I tried.
I didn’t use budget. Please give me details on this I’m afraid there may be identity theft going on here. Thanks, May Leong Mleongde@hotmail.com
Was cheaper to rent directly here than to go from the airport - it was a really quick and efficient process and I'd definitely do it this way again.
Very Good|Apr 2021
They were out of compact cars and "upgraded" me to a mid-size. It was for a long trip and gas milage killed my budget. Ah well.
Long lines in Portland, overcharged, confusing that my car wasn’t at airport, expensive, and gas refill is crazy. The staff were friendly and the Portland guy gave me a nicer car for having to pay $200 more
The line to pick up the car took about an hour & a half. The car smelled of cigarettes, had not been washed with bugs on the windshield, had crackers on the floor, dirt & dust on the dashboard and dry mud on the back of the front passenger seat. Clearly the car wasn’t serviced - we would have gone back to the counter but it was still a mob scene. Truly the worst rental car experience ever!
The car had a bad smell so I had to buy an air freshener. Not ideal having passengers or giving the car to valet when there’s a stench like that.
First car they tried to rent me had a huge gash in one of the tires. Second car they gave me got a flat tire the first day I had it, in normal driving conditions. Best part? No spare tire in the car so I had to wait THREE HOURS on the side of a random road for a tow truck to come get it, then had to go to another Avis to get a replacement car. When I got there the people who worked there had no idea I was coming or needed a car. So they gave me a dirty (not cleaned since the previous renter had it) shitty Mazda that got 22 miles to the gallon and had a sticky accelerator. I will never get a car from avis ever again.
They were absolutely terrible . The Avis at the airport sent me downtown which I had to pay for just for the store downtown to tell me they did not have the vehicle that the airport did. Then then said they had another vehicle I could use. Then they told me they could not rent to me unless I had a major credit card even though I had made my reset two months prior. I was stuck at the airport with 8 month triplets for four hours until I could rent from somewhere else