Drop off in Seattle was extremely easy and fast. The car (Kia Soul) was very comfortable, spacious, and drove well.
Pick up in Pittsburgh took longer than expected as the car could not be located initially. Also, I was under the impression that tolls were included, but found out while going through a toll that that was not the case and the check in person did not let me know that.
I had apparently made a mistake and rented from the wrong location. I thought I was picking up from Pittsburgh International Airport, but I wasn't. The lady at the avis counter at the airport, was not the friendliest or most helpful, but but I chatted with someone online he at least kinda helped. Once we finally got to the place we needed to be (45 minutes away) the lady at the Mount Pleasant Avis was great. Very friendly, able to help me switch my drop off location, and sent me on my way, after a long process of trying to get to the correct spot.
The rental car, we ended with a a Toyota 4 runner, which was great, it was an upgrade to what we were getting, because they had nothing else available. The only thing that was terrible about the rental car itself, the smell of cigarette smoke, it was horrible. I went and bought airfresheners to try and help the smell. Im sure there are policies of not smoking in the cars, if there is not, probably should be. If people are still smoking in them, maybe the airing out process or something needs to be longer or something.
Kayak sucks... Avis sucks too! Avis did not honor the contract and told me it did not exist. You suck honestly...
Staff was helpful and got me in my car and on my way very quickly.
I requested an SUV a week in advance because I needed the space inside the vehicle to transport two bicycles. When I arrived to pick up the vehicle, the girl at the desk told me she didn't have an SUV, that I could have a sedan. There was no attempt to call me in advance to inform me of the situation, and she had an "it's somebody else's fault attitude. There was an SUV available at a location closer to my home, and had I received a call, I could have gone there. I don't think I'll be renting from Avis again any time soon.