Cheap Car Hire in Saratoga / Camellia Shores, Norfolk from ₹ 418

Quick pick off and drop off

Though I reserved a car and had all ID and Credit cards needed, they would not rent to me. Apparently recently moving affects my ability to rent a car. Agent told me I could Uber to an off site rental location, but not other resolutions were offered.

Agent for car pick up was quick, friendly, efficient. Same for drop off agent. Car had issues - low tire pressure light would not go off despite trying to fill the tire. Lights would not work on "Auto" so had to put them on manual. Got "Change Oil Soon" light during rental. One suggestion is to include a link to the vehicle's owners manual in the rental agreement, or e-mail the link to the customer. I had to search and search online for info that would have been in the owners manual.

AWFUL customer service. We arrived five minutes after they closed due to being stuck on the runway for an hour… I called from the runway to let them know we were coming and they’re only answer was that I could book a new booking for tomorrow, but there is nothing that they could do to call down and ask them to stay five extra minutes tonight… I had two young children with me so I could not just get an Uber and basically their attitude was that’s too bad you can just be stuck in the airport. AWFUL.

Car was not ready....had to switch cars due to low air tire sensor showing low tire pressure. Lost time on trip.

The car had physical damage upon pick up which was documented via verbal communication and photographic evidence. I would have preferred a vehicle without damage yet was not offer a replacement vehicle. Or even an option to upgrade. Not certain if I would use or recommend Budget in the near future.

Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.

Hertz has the absolute worst customer service I have ever experienced. The 800 number was not located in the US. There was never a supervisor available the 4 times I called. I used their email and it says they will reply within 2 weeks. It took them 3 weeks to reply by email.. I finally got ahold of them on twitter only to be ghosted. When I arrived to pick up the car, the exact issue I was trying to contact them about happened. Luckily the counter folks were nice, but it still resulted in us waiting 2 hours for our car to be ready…. Never again will I rent a Hertz brand car

Went above and beyond expectations. It was our first time to rent a vehicle for over the road travel due to an emergency. The staff at Hertz in Norfolk -Jacobay- and the staff member in Memphis who signed the car in welcomed us back home It was a nice touch after two rough days. Stay the course:

The door off person was very rude. There was not clear signage for where to park the car (no signage at all), but she was getting aggravated with everyone for where they were parking. The only words she said when she walked by was "leave the keys in the car."

Staff was rude and unhelpful Avis lost a customer for life.

The customer service was top notch and we really appreciated the comfort and dependability of the SUV.

I’m going to focus on the negatives. The biggest two negatives were: (1) it took over three hours before my rental car was ready; and (2) the electric car’s batter would not charge beyond 43%. When I made the booking and when I was checking in to pick up, it was clear that I was dropping the car off at the DCA airport, which is around 190 miles from the rental pick up. After being assured the distance of the car would be around 250 miles, I agreed to use the electric Chevy. However, because 43% charge only can go around 100 miles, I had to charge the car 3 times. Each charge time was about half an hour and charging ports aren’t that populous so it would take a fair amount of time to be able to even get to the port. Ultimately, what should have at most been a four hour excursion ended up being 8 hours.

The car could have been cleaned up.

Not much to like on this outing, waited in line three (3+) hours before getting to the counter. Lost half day.