Cheap Car Rentals in Oakdale Farms, Norfolk

Great car, clean, new and great pricing ( convenient in-airport pick up and drop off).

The first day of my price check, it was $60/day. The next day, when I was ready to buy, it was $125 and up???????

DO NOT RENT FROM THIS LOCATION. There is no toll package and you will be charged $15.00 for every toll you go through. There are many tolls around Rochester and there are no cash payment options. So, if you drive anywhere, you'll be looking at at least $30 dollars in administrative fees. I will NEVER rent through Dollar again, especially from this location. 0 stars, avoid at all costs.

Only improvement could have been with their pricing. I ended up getting there 30min earlier than expected. Instead of saying no problem, I was told I need to drop the car off 30min earlier on return. They have every right to expect compensation for their product/services and if 30min is no big deal then the guy says well he's just 30min earlier than that (and this logic never ends) and Hertz could be out a significant amount of money. But it also took me more than 30min to go through the rental process, get the car, and leave the airport. It just seemed like the company wanted every $0.10 they could get. Maybe a little flexibility would have been better. Still no complaint.

Hertz has the absolute worst customer service I have ever experienced. The 800 number was not located in the US. There was never a supervisor available the 4 times I called. I used their email and it says they will reply within 2 weeks. It took them 3 weeks to reply by email.. I finally got ahold of them on twitter only to be ghosted. When I arrived to pick up the car, the exact issue I was trying to contact them about happened. Luckily the counter folks were nice, but it still resulted in us waiting 2 hours for our car to be ready…. Never again will I rent a Hertz brand car

Went above and beyond expectations. It was our first time to rent a vehicle for over the road travel due to an emergency. The staff at Hertz in Norfolk -Jacobay- and the staff member in Memphis who signed the car in welcomed us back home It was a nice touch after two rough days. Stay the course:

Sorry, I sent the review to the wrong group. Dr. Joseph Jones

The receipt gave ORF as the site to pick up the car; but the address stated was on Military Circle. So where do I go. I went to the address. The place looked like it had been closed for awhile. So i get to the airport and have to ask each company if the deal with Payless. Budget does. They don’t have a convertible….haven’t had one all summer. BUT THE WEBSITE OFFERED ME A SILVER VW BEETLE CONVERTIBLE!!!!!!! Whatever happened to customer service AND INTEGRITY? “In fact we haven’t had any cars all summer!!!! But we couldn’t shut the website down.” WHAT???

Where to rent the car in the airport was confusing. Need a sign by Budget and Avis

I booked to pick up at the ORF airport and when I got there, my reservation was for an office a couple miles away. I ended up paying the walk up rate rather than what I had booked

The vehicle was ready when I got there and it was as new. Very friendly staff.

The small car was bigger than the sub compact in most other rental.

I paid to rent a vehicle from Budget at the Norfolk airport. Well, budget at the norfolk airport is not actually at the airport. It’s a mile down the road. I learned that by waiting in line at the rental counter for an hour just to learn that the agency at the actual airport was not the one I had a confirmation with. So we Uber down the the “Budget at the Norfolk airport” just to find out the store was closed. You see our flight arrived at 4:00PM and “Budget at the Norfolk airport” closes at 1:00 on sundays. Needless to say I never picked up my rental for the week because I had to be at my destination in OBX 2 hours from the airport that night. We did have the greatest Uber driver that played Baby Shark for my daughter the whole way. Thanks for absolutely nothing “Budget at the Norfolk airport” Seriously Hope Kayak can reimburse me cause Budget refused.

Poor customer service. The lady who processed the rental had attitude.

There was confusion about the epass for toll payment. The clerk when we dropped off the car was not helpful.