I rented a car, when I got there after signing papers , the informed me they were giving me a Nissan work truck. The out side of the truck was terrible. Scratches, dings, dents, paint stains, over all it was dirty and a mess. The inside was somewhat clean. Most everything worked. Could not secure vehicle, the cab sliding window in rear, was broken and no latch. Key fob had a bad battery. Had to use key to lock doors, FOB gave me trouble starting vehicle. Only had less then half tank of gas. It was a one way trip with a drop off. I don't know why they wouldn't give me the car I rented. I rented a car because my wife had fallen at the airport and did located her shoulder a d suffered a fracture. We spent the day before in the hospital, where the had to sedate her to get her arm back in place. She was bound up to keep her arm in place and was on mild medication. She was very uncomfortable on the ride home. Stiff riding suspension. I don't know if I would rent from Hertz again. Depends on your response.