not one thing
Our confirmation indicated that there was a shuttle that would pick us up at the airport (just call the number provided). When we called the number (954-731-0701) at the rental location, they told us that they did not have a shuttle and that we would have to get a cab. That was the start of our unbelievably bad experience with this Thrifty location. After spending $30 for a cab to get to the place, we were told that they had no more full sized cars, which we had reserved. The only choice we had was a minivan, so that is what we got. As we left the parking lot, I noticed that there was less than a quarter tank of gas and there was a maintenance notice on the dash. I called the office and they said that we just had to return the vehicle at the same level of gas and that the maintenance notice was probably just for an oil change and just to "ignore it". Unfortunately, when we dropped off the vehicle at Orlando, they attempted to charge us for gas at $9.99 per gallon. I then had to go to the customer service desk in the terminal to get the charges taken off. We have traveled for many years and I have to say that this has been the worse car rental experience I have ever had and I will never use Thrifty again, and that Hertz should investigate the Lauderdale Lakes location in order to preserve the Hertz brand.