Cheap Car Rentals in South Park, Seattle

Great customer service!

They charge me and no car available

Primary issue - Location not at the airport which caused a large amount of wasted time and required paying for transportation to/from the airport. Secondary issue - The location is understaffed and very slow, no Gold member board, and the contract was not ready for me on arrival.

They did not have the vehicle I reserved, and failed to inform me before arriving for pickup.

Great fast friendly service.

Wrong car when we showed up.

We reserved a car, specifically at the Seattle airport. When we arrived, we were told the location was somewhere in downtown Seattle, and we could take an Uber there. But then we couldn't because it was 4pm and the office was closed for the day. We never got our car.

I’ve never experienced such poor service from a rental car agency…we were offered 3 cars to choose from, the first one we chose was still being cleaned and looked filthy so we went back and asked for another. This time the car smelled strongly of cigarette smoke and seemed slightly cleaner, but not much. There was no walk-around done by staff to identify any damage to the car. The office was difficult to access due to being locked at all times and the only employee we saw was busy cleaning cars and waved us off so we decided to just take the car and leave. After driving off the lot we realized the gas tank was only 1/4 full so quickly had to stop and fill up. When we explained these issues on drop off at another location we were simply told, “you should have turned around.” I won’t be using Avis again at any location.

When I received my car rental I asked if it was ok to drop my car off early due to our flight schedule. I was told it wasn’t a problem and left. I called today just to ensure I could drop my car early and he said he didn’t open until 8 AM and that I needed to call Avis to change it and make sure the fees were waived because it wasn’t my fault that he wasn’t open. I called and talked to two different customer service representatives because the first one wasn’t hearing what I was saying. I was told we had to pay a $75 fee due to it not returning to the original location. I don’t understand why I have to pay a fee when I asked before I got the rental in the first place if it was fine to drop it off early. Now that I’ve verified I can’t since I double checked, now I’m charged. Frankly, that’s ridiculous and this fee should be waived.