I booked this car rental for pick up at the SeaTac airport. Once I arrived, there was no rental waiting for me even though I prepaid for it. Turns out, this website booked it for the hertz in NORTHERN SEATTLE. And since my flight was delayed, I had a half an hour to get to northern seattle to pick up the car I paid for before they closed. Not to mention I had my 4 kids and husband with me. We were then stuck between a rock and a hard place, so we had to rent another car. Once trying to get a refund because of the mess up, I was told since it was after the scheduled pickup I couldn’t cancel or get my money back. We will NEVER use this website ever again. Especially for car rentals. $1000 f up.