Find SUV Rentals in Madrid

The car was great, the problem was when I went to pick up the car, I came at 420 for my 5 o’clock appointment. Rather than giving me the car, I had to come back at 5. The other person who had the car was 20 minutes late. There has to be a better system. And I got the original car that was sitting in the lot.

No a thing

Le temps d’attente au moment du check in était un peu long mais la voiture était prête et propre. La voiture était neuve et confortable. A l’inverse, le check out était rapide.

The staff was kind and friendly.

Got a brand new Alfa Romeo Tonale when I booked a midsize. Couldn’t be happier with the experience.

Waiting line for pickup was long and slow

There was no car. Apparently all the vehicles listed were not in actuality there. No corresponndance between Sixt and myself to alert me to this prior to arriving at the branch.

Both Salvador and Silvia were amazing. Really good costumer service.

car broke down waited 4 hours for roadside assistance in the higway had to pay 200 euros for roadside assistance insurance - car transmission broke that is more than a minor issue like a flat tire.

I have rented cars throughout many countries in the world and this has to be the absolute worse experience of the last 35 years. I had booked an SUV, but the SUV had a bad sensor so I could not take that vehicle. Instead, they gave me a small sedan (Corolla). When I asked for another SUV because that is what I paid for, they said that it was big enough and had no other SUVs available even though I saw several in the parking lot. They charged 50% fee of total rental for 1 day in France which was never disclosed when booking. The 50% of total rental did not include insurance or anything else so I was still responsible for any damage, so the extra fee was a complete money grab. What was I to do as it was too late to book a vehicle with another company in another country? The only positive was the fast return of the vehicle.