Find SUV Rentals in Barcelona

1. Lots of upselling on car features. 2. Be aware of all dents and damages before the car is released to you. Take a lot of your own pictures with a date stamp 3. Ask for all receipts related to the gas filling or parking. I will NOT be renting from Hertz ever again. A lot of dishonesty in car rental practices.

Nice, clean comfortable car. For some reason the pick up office in terminal 2 was closed for ten minutes as we arrived, but eventually the person working there arrived and we got our car.

Wrong bill calculation! Charge 2 times more eventually

I was informed at the time of pick-up that the car was a full electric car and the only other option was 150 euros on top of what we already paid, which was not feasible for us. I explained that we were traveling to an extremely remote area of Spain and it ended up to turn out to be a terrible experience. We were told we could plug the car into a house, however there was no adapter provided to do this. In addition, part of the charging port in the front of the car was blocked off so we were not able to plug in the high-speed charger into the car so we had to wait 2.5 for the car to charge sitting in petrol station parking lots three times over the course of 2 days. All in all it was a terrible experience. Electric cars should only be rented within city limits or it should be more clear in the booking.

Easy pick up and return, car was brand new, had less than 2K on it, great service

Nous avons eu car nous avons pris la voiture. On m'a mal expliqué comment elle fonctionnait mais le restant tout a bien été.

Here's my mailing just from now with VIP cars, you can understand how was it: When trying to call Enterprise from the airport and from the train (never answers on the site) I clearly mentioned I will arrive few minutes after 13:00pm. Never told you 1.5h, don't know where this came from. 1. They moved to bizarre place arround the atation, into hotel, on a roof, around the roof, walking on the road with no pavement or how to roll the suitcases. For sure mature people would find it very difficult to arrive there and handle this difficult way, not to mention handicapped people, so many stairs with suitcases. 2. No one mentioned any directions to this bizarre place. No sign where to turn or any guidance. It felt like ESCAPE ROOM. Find Enterprise car rental. This alone cost us 20 minutes, and also because we were sharp and physically in shape! 3. I repeat myself again, why they never answered to me? To you? To mails? No phone call was answered, why? Why haven't they called us??? 4. Give me a break! Completing the papers, takes more than 15 minutes, no one was there completing any papers with anyone and handing them our car. CAR WAS NEVER THERE AT FIRST PLACE. 5. Many people came after us, and most of them if not all, had arguing with the representatives since no car was handed to them either. A Spanish couple stood there on the sun getting mad by rhetoric answers and going with no car. The site has problem with cars not related specifically to our case. 6. I would be more tolerant if anyone there would have been more helpful, with real intentions, or admitting at least they never had the car, or trying to upgrade with some extra money - anything, it would felt better. The representatives, to my opinion, was already fed by so many customers complaints from the last week of the holidays, and could barely handle more issues, like when we arrive, hence answers become rhetoric and automatic with zero understanding or trying to help. Then I called from the site to you, 30 minutes with a lady, she tried to help, she was smart and tried seeking a solution. However, you're not the car rental on the site, what can you do if they don't cooperate with you, and you have no influence! Then, she clearly said she will refund me. Listen to the phone conversation. I am saying again, we already had hotels booked and lost time, needed to take extra night in Barcelona, we didn't expect to stay, it was highly expensive due to last minute on holidays, plus taxis back and forth. Plus wasting full day on searching for another car. This all will be issued as a law procedure by my family lawyer. For sure Enterprise service would be known to anyone I know. So, don't tell me about 2 info's, since I know exactly what hell of a day was that, and it's implications.

A reservation means nothing to Enterprise. After booking a rental car reservation, making weekend travel plans, and paying for a taxi to/from the rental facility, the service desk says it has no cars and cannot honor my reservation. It ruined my plans to explore outside of Barcelona and cost me money just to show up to the service desk to have them say "sorry no cars, goodbye". What could be better? 1) Don't show inventory if you don't have it (several car options were available) 2) Text/email your reservations if there is a failure like this so customers have the heads up and don't make unnecessary plans and expenses just to show up to be disappointed at the service desk. 3) Offer some sort of reimbursement when money/effort are expended and the company fails with their end of the deal. What did I like? Nothing with this reservation

More agents. 2.5 hour wait. Canceled

Pick up was extremely difficult. I waiting at the counter while the person helping me tried to figure out my rental. Finally his colleague helped after more than 30 minutes standing there.

Staff is helpful, but the pricing is a bit high now.

It took an hour for the van to be ready, at 11 PM