Find SUV Rentals in Palma de Mallorca

The bus pick up at the airport is not properly signed and it took us a while to find it

They charged me 80 Euros for a minor scratch that I’m certain I didn’t make. It’s small enough that I missed it in the initial inspection but somehow the guy found it easily upon return. They know the charge is small enough that the insurance will cover it or the customer won’t pursue. It’s a great scam.

DO NOT BOOK WITH SIXT! I searched for “Free Cancellations” and it showed me a car that was not free to cancel. I didn’t notice that it showed me an incorrect result and it locked me into an expensive car. I entered my flight details prior to our flight to Mallorca, on the day of the flight we were told we would be delayed - I checked my online booking and saw that my flight details were still there (so I felt safe that Sixt would know we were going to be late). Upon arrival the lady said our car was given since we weren’t here on time. We were 5 hours late I admit but my booking was prepaid! When I told her my flight details were entered she said they were not there. On the spot, I looked as well and mysteriously they were gone. I’m absolutely sure I did not delete them (I was only viewing the details of my booking, and not editing). Anyways she said they were almost all out of cars so I would have to upgrade and pay the difference. This ended up being DOUBLE the cost of my original booking. Stranded on Mallorca we had no choice. But NEVER AGAIN! Granted the lady was nice and empathetic but if I have a booking for a car and it’s PREPAID my car (or some car of the same level) should be held for me for the duration of my booking for whenever I’m there to collect. I often need a rental car and this is the first and last time I’ll use Sixt. I have used other companies in the past and have never had a problems like this. It was a horrible way to start a vacation. This is the first and last time I’ll book with Sixt.

Antonio helped us at the Mallorca airport rental. He was great!!

Car I booked was not available (they were overbooked). I had to pay significantly more for an upgrade.

The front desk was really gentle. Also, as there were no Seat Ibiza available, they got me another car from a superior category for no added cost. So it was really great! The only thing that i would change is that they close really early (1 PM)

Very nice car, clean, No issues at all getting in or out.

Avis has franchise network in Palma. Franchises are operating under the name of Avis, but fiscally separate entities/companies. Avis cars and customer service are separate between original Avis (airport) and franchises (city center). So be careful where you rent your car. Office in the Palma city center is franchise, meaning all issues to be solved only there, no car exchange or reservation changes between Palma center office and airport. Working hours of Palma city center office 9-12 in the morning. Pick up to be done between those hours. If you delay, no car for you. Palma central office is very unfriendly and do not stand for the customer. This is literally what they told me, after my flight was delayed: "Even if you called in advance to mention delay, we would not keep your reservation". They just offered to return money, but no car would be arranged. Very pity. Caused a lot of troubles and additional expenses. Although all this nasty situation happened in the city center, office in Palma airport had great customer service, willing to help solve issue. At the end, I've got the car, but will never again rent a car by Avis in Palma.

Hard to find the location to pickup the car in airport or to return. They didn’t not have a staff member check the car with us at pick up. Then claimed two small scratches and charged us $650.

Everything went very smoothly. The employees were friendly and professional. Bring a little time with you during pick up and drop off though drop off went very quickly despite there being many dropping off at the same time.