Cheap Car Rentals in Sunderland, Portland

Bad from the start. GPS directions on Apple Maps and Waze couldn’t find the location, finally got lucky and accidentally drove by. You would think a business would make sure these platforms worked properly for their customers. Finally arrived and were told 6-8 people were in front of us and they were short on cars. After about 15+ minutes with the person being helped when we arrived, the next person said they were waiting for two hours. After another 10 minutes, we left and found an alternate option. I feel bad for the others who had no other options.

Transparency with insurance costs. Speed of check in

It took almost hour standing in line to hire already booked car. The staff at the desk were working extremely slow.

The car was very dirty and needed an oil change and fluids. It was not ideal considering we were traveling across 2 states

My rental was due back at 9:00am on 7/4. I got there 15 minutes before then at 8:45am. The gates were shut and locked and no one was there. I called Budget and they told me I could return the car to the airport nearby. When we left the hotel I decided to swing by the Budget office again and they were there. They told me that since it was a holiday that they did not open till 9:00 as opposed to the website hours shown as 8:00am. I had not been told this when I picked up the car. They were not apologetic at all and seemed to not understand why I was upset. They kept telling me they did not open till 9. How was I supposed to know that ? Anyway they got me finished and offered to call me a cab to take me to the airport. I assumed they were paying for it as a courtesy but nope, I shelled out $20 for the cab. My intention was that when I returned the car at 8:45 that I would walk back to the hotel... 15 minute ... then take the free hotel shuttle to the airport.

Easy and efficient.

Could have had the car i rented available.

Drop-off was GREAT! Sooooo easy; however, the wait to pick up the car was VERY long. Just bad timing/luck I guess. I assume that this wasn't the norm. Otherwise everything was wonderful.

Fast and efficient

Ian was very polite professional and knowledgeable. And he and his team seem to enjoy working their jobs and each other which is super refreshing to see. Ian is a real asset to your company. I have rented many cars in my life and it’s always been a neutral, at best, experience. Ian made it easy and friendly. He’s a great guy. Keep him around! He probably deserves a raise… and that is an unsolicited opinion! Just I’ve been part of running small businesses for decades and have also been part of teams for years and I recognize a special employee when I see them.

I called several days in advance and was told all was confirmed (after booking months in advance). I arrived at the pickup, only to be told they didn't have the minivan I reserved. They proceeded to say that the 3rd party sites didn't communicate well with Enterprise and hinted that I should have booked direct. I showed them my confirmation that had their logo and address while they attempted to get me to accept a 4-5 passenger small SUV. I was transporting part of a team, so that wouldn't work. They said to come back the next day because there were no minivans in the city...even though I had reserved one. So I drove the 25 minutes home and 25 minutes back the following morning. They found and cleaned one (great!) and attempted to charge me nearly double (not great!). Fortunately I caught it, and all ended well. Was just a HUGE hassle and delay, mixed with 3 employees not seeming to know what was going on.

I went through Kayak and rented the car through Hotwire. You expect the customer service for a company to be experts at what they do. They were not in this case. My delta flight to Portland was an hour late which put me outside of my pick up time at Enterprise. I called Hotwire customer service and was told I would have to rebook my rental car. This was after they contacted Enterprise on my behalf. 15 minutes later after my rental with Enterprise was cancelled, my daughter found that they have a policy of waiting 2 hours after close for delayed flights. It cost me an extra $500 to rebook my rental. To say I am upset would be an understatement. I expect that either Kayak or Hotwire will reimburse me for the added cost.