1) pickup at rail station 2) ease in returning car 3) easy to make adjustment 4) cost
We reserved a mini van and when I went to pick it up, the only one available was dirty and didn’t have a full tank of gas. Thankfully another mini van came onto the lot before we left which was much cleaner and had a full tank of gas. We got that one which made the deal much better.
Personnels should not always apologize for being new in the job because customers don’t care. He should not make it as an excuse for poor service. I reserved for a sedan standard but got 1 option for kia soul which we didnt like at all.
Fast pick Up and drop off and price
Extended Morning early hours for pick up and drop off that’s the only thing I can think of everything was great
The truck smelled like the last users did nothing but smoke marijuana cinstantly for thousands of miles, and it was very unclean overall. I had to clean all the glass, wipe down surfaces, and vacuum.
Long lines in Portland, overcharged, confusing that my car wasn’t at airport, expensive, and gas refill is crazy. The staff were friendly and the Portland guy gave me a nicer car for having to pay $200 more
First car they tried to rent me had a huge gash in one of the tires. Second car they gave me got a flat tire the first day I had it, in normal driving conditions. Best part? No spare tire in the car so I had to wait THREE HOURS on the side of a random road for a tow truck to come get it, then had to go to another Avis to get a replacement car. When I got there the people who worked there had no idea I was coming or needed a car. So they gave me a dirty (not cleaned since the previous renter had it) shitty Mazda that got 22 miles to the gallon and had a sticky accelerator. I will never get a car from avis ever again.
Location was good. Staff was friendly although a bit challenged. At pickup, no one was in the rental office until one and a half hours after supposed to open. We had to wait that whole time and then wait another half hour for the others who were waiting ahead of us for the office to open. Car was old and not very clean but ran fine and was moderately comfortable. Did not get a midsize car, as ordered and charged for. Only two of us and could barely fit our luggage. Would think twice before renting here again.
Somehow I was charged $650 dollars? No recent was sent to me? I was told the cost would be 250???????
Dirtiest car I have ever rented, had to take it through car wash myself and am still waiting for the refund on that. Had to clean windows inside by myself as well. Horrible experience, will not rent from Avis again
Enterprise is probably a better experience and worth the extra money.
Very Good|Sep 2022
The car was nice. Check in was slow, slow. Turning in car in Lewiston was a shot in the dark. Fortunately the Avis clerk helped us. Tried to change the reservation and that was like talking to a clerk in India with very little information at hand.
We purposely reserved a car for a long trip with 4 people. We got an SUV that was built for off road and smaller and less comfortable than what we reserved. The car was fairly dirty and sticky inside and smelled of cigarette smoke for several days. I have had similar experiences with Budget in the past, and had sworn them off, but they were the only option this time. I need to compare the details of our reservation, but it seems we were. charged more than our quote on Kayak.
Ridiculous prices for airport pickup. Some BS about concessioners fee
Very Good|Jul 2022
The car was excellent to drive on the road and I appreciated the company upgrading us for free. However, the service was lacking hospitality and after returning the car I found several other locations who do not charge extra fees for things like turning 25 in 8 weeks.
The charge for a second driver was $76. Extortionary!