Cheap Car Hire in Airport / Botanical Garden, Norfolk from ₹ 418

Alamo has by far given me the best car rental experience, from cost, customer service, the whole 9, and from this day on will be my choice for rental services. Ps. I wish that they do pickups

Car was ready for us!

I had to cancel. I needed to rent a car so I could get my daughter to a safe place. It would have been the most economical way. But unfortunately you cannot rent a car without showing your credit card in person. Who knew. I can buy plane, train and bus tickets but I cannot rent a car. So I had to cancel.

The first car had bald tires that we weren’t comfortable driving on. We had already waited in line 25 minutes to get this car. Went back to tell them and was sent back upstairs into the airport to switch cars at the counter there. Attempted to tell them we were sent back in and they just basically ignored us. I finally stood in front of women at the counter as I wasn’t going to stand in line for 25 minutes again because they gave me a car that was unsafe to drive. While I stood there the two women talked poorly about another customer that had just left counter. Found that experience to be completely unprofessional. I won’t rent from them again.

When I arrived, they no longer had the car I had rented available, I was told you need to "upgrade" to one available for an additional $40 per day. NO OTHER OPTIONS!!! I went next both over to Avis, and rented from them (cost me $8 more for the entire weekend) and left 20 minutes later. The only other person in the Budget line, also rented from else where. Would highly not recomend the Budget in Norfolk. When I flew out and walked past there line was again empty.

We were overcharged by $300 versus our reservation.

Terrible handling of one way drop-off. Misleading booking led to much higher charge for drop off at intended destination at the airport.

Ordered a large SUV but actually got a large station wagon with limited back seating for 3 people.

Not a whole lot, the whole experience was pretty quick and efficient. I'd definitely use them again.

When I picked up the vehicle, it was so dusty/dirty on the outside that I couldn't safely see out the front window. The inside had tags everywhere from the last renters clothes shopping experience and strawberries which were molded and truly disgusting. I rented flor a week and throughout the week found clothes tags in every nook and cranny. Also the rear back right seat would not fold down which I didn't find out till I was hours away from the rental agency which made the trip significantly more difficult to negotiate luggage packing. The overall experience was great, the cleanliness of the vehicle is <1 star.

The door off person was very rude. There was not clear signage for where to park the car (no signage at all), but she was getting aggravated with everyone for where they were parking. The only words she said when she walked by was "leave the keys in the car."

The Subaru that I rented needs an alignment. It was somewhat hard to drive. The attendant at the Norfolk airport was not friendly at all and could tell she was not happy with her job. Customer service is everything.

Great car

I’m going to focus on the negatives. The biggest two negatives were: (1) it took over three hours before my rental car was ready; and (2) the electric car’s batter would not charge beyond 43%. When I made the booking and when I was checking in to pick up, it was clear that I was dropping the car off at the DCA airport, which is around 190 miles from the rental pick up. After being assured the distance of the car would be around 250 miles, I agreed to use the electric Chevy. However, because 43% charge only can go around 100 miles, I had to charge the car 3 times. Each charge time was about half an hour and charging ports aren’t that populous so it would take a fair amount of time to be able to even get to the port. Ultimately, what should have at most been a four hour excursion ended up being 8 hours.

The ease of pick up/ drop off. The car was super clean inside. Seems it may have got rained on after washing. No big problem though

Our flight was delayed, but this didn't end up being a problem at all. We actually got upgraded which was nice! As always, the Enterprise staff at pickup and drop off were great.