hour long line on pickup.. only 2 agents working.. called day 10 to extend rental ... they insisted on using the same Visa confirmation number which was used on the original rental. crazy... called our bank/visa... need to apply to same card but new confirmation... bank said "happens all the time with Thrifty".. banks not going to re-open a confirmation... just put through another.. therefore, per Thrifty in India, we had to take a day of vacation, drive to Honolulu airport Thrifty, go through hour long line to "re-do" application to achieve extension... said hell with it.. called enterprise .. unloaded golf clubs, diving equipment etc from car, hauled from parking lot to room. Took car back to Thrifty on last day of contract, turned in, then walked around the airport to Enterprise and rented a substitute car for the rest of the stay.. Still lost a half day messing around with the problem.. plus "the hassle !!!!!" all because Thrifty's software is fouled up... plus the long line cking in, plus car with high mileage, plus passenger seat had "steel" frame which tore into you leg every time getting out of the SUV. Not good... no more Thrifty..