Good : upgraded (I did NOT request) clean, comfortable satndard SUV. NOT so good : 1 - Only 1 Budget representative to serve customers, while there were 5 persons waiting in line. I waited ~40 minutes until my turn. 2 - Budget representative offered an upgraded car (I did NOT request), & then tried to charge ~15%/$116 more. When I mentionned the difference, he tore down the contract & issued a new one, but he did not apologize. 3 - When I declined the Loss damage waiver & mentioned that the credit card insurance will cover, Budget representative said/threatened he will not talk with the insurance company & will charge the total cost of the car to my credit card. 4 - The car has a spare tirem but NO jack. The jack kit was taken out of the car. Budget iimposed a charge of $14/day for Roadside safety net/flat tire repair.