The car return in Phoenix started ok but ended badly. There were signs about no personal vehicles allowed down in the car return lot, but I was traveling with two small birds and it was triple digits so I asked the gentleman working at budget if he would allow my brother to drive down and pick me up so I didn’t have to walk to him, he said that would be fine. So as I’m transferring my things into my brothers car the middle-age woman also working at budget started yelling at me and my brother about no personal vehicles, I tried to explain to her that her coworker gave me permission but she cut me off and continued yelling. Meanwhile my two small parrots that just traveled in the car for 18 hours are terrified. I understand there are rules for a reason, but her coworker was the one that gave me permission so if she should be mad at anyone she should go talk to him not yell at me, my family member and scare my pets, that was completely unprofessional.