Air India flights from Chennai to London Heathrow Airport (MAA - LHR)

Good

The staff at the Airport has no idea what to do. Completely untrained staff. They advertise best Airport in the world but it is not until the staff is. They still need covid test 24 hours prior to boarding, which is very difficult to get. They waisted my 1 hour and 30 min. At the airport to get me tested again because no one provides clear instructions where to go and what to do. Every single person from the staff provides their own instructions and no one will extend their hand for help. This whole thing happened while carrying an infant. Moral is I DID NOT LIKE ANYTHING. THE WHOLE PROCESS FROM BOARDING UP UNTIL I GOT A SEAT IN THE PLAIN WAS DESASTER. I DO NOT RECOMMEND Air India TO ANYONE.