We hadn't ordered a vehicle from Budget for a long time, since our last rental experience with them was not good, so we decided , since their price looked good, we would give them another shot... BIG MISTAKE!! We ordered a large Ford E series van.in the West Palm Beach area. On the morning of the rental, we got a call saying they didn't have it. We were told that the airport location did have one, so we could just pick one up there, and the price would be matched. However, when we arrived the customer service rep told us he had to get one over from Avis... while we waited I wanted to confirm the price match.
The manager ( a black female) of the Palm Beach airport location was absolutely rude, accused my husband of threatening her job? This was because we wanted her to honor the price we had been given by the other Budget location that did not have the vehicle available. She said she was going to put us on the "DO NOT RENT TO" list??? She was totally inflexible and unable to compromise to keep our business. Well, after our horrible experience with Budget, don't worry... Budget is on OUR " DO NOT RENT FROM" list! We went over to Enterprise, which was right next to Budget... we were greeted warmly by a beautiful young lady who had excellent customer service skills. We went out to their car lot and got to CHOOSE the vehicle we wanted! Wow! Such a difference when we are treated with respect and fairly! Budget lost our business; their manager's comments were unacceptable; we will not be back. We will give all out leisure and corporate business to Enterprise in the future.