After waiting in line for a long time because the clerk was 45 minutes late to work, he notified us that although they did have the reservation and they did approve it, they did not have a car for us. He also refused to help in the cancelation
Brand new, 80km, Skoda Fabia. One way drop-off from Toulouse to Bordeaux.
This is the first time we have used Sixt - having hired almost 50 cars from Toulouse airport over the years . We booked to collect the car from the airport which was confirmed on the initial booking but then without our knowledge, changed to a town pick-up on the final confirmation 2 days before pick-up - it took 3 emails to get it put right. The price was quoted in £ but invoiced in Euros - if we had known that we would have saved bank exchange charges by using a Euro bank account rather than a Sterling account. On our return we found that they had credited our account with the hire charge only to then take it again, incurring further exchange charges - the reason being, although we weren't told at the time, that we had used a different credit card for the security deposit to the one used for the original booking. 3 further emails but no apology or offer to re-imburse the extra bank charges - just an arrogant conceit on behalf of both Sixt France and Sixt UK that 'Sixt is right, the customer is wrong'. Decent cars let down by sloppy administration and unhelpful staff.