I wasn't able to use this rental as a family member tested positive for covid right before our trip. I tried to contact sixt multiple times, via phone. Email, their website but was unable to receive any sort of response. There is no customer service of any kind.
The agent missed damage to the roof and trunk of the vehicle during pick up. I pointed out the damage and she recorded only the damage to the roof. When I returned the vehicle they said I caused new damage to the trunk. I told them I had pointed that out and the damage to the roof when j picked the vehicle up. The agent inspected the vehicle in the early morning when it was still kind of dark outside and she was using her phone light. Basically, they are charging me for damage I did not cause and that they missed.
The staff as Sixt is fantastic. They are friendly, competent and speak English.
They called to tell me the car, as equiped, wasn't legal to drive to the scheduled drop off location until after I made the booking, then tried to upsell for more than double the price. When I went to cancel the booking for the unequiped car (within 24 hours of making the online booking), they said the cancellation charge would be $60, but then charged me almost $400. I told them in at least 5 emails I made other arrangements and wanted to cancel, but they kept replying with BS. I am disputing with my CC company.
Very unclear insurance policy. I had to pay more than double the rental price to get just a basic insurance. I couldn’t get a clear explanation at pick up of the insurance I got, and it was not possible to modify the contract online to understand the insurance policy or to add an insurance.