The agent explained the basic operations of the vehicle, which was really helpful as I always have to search to figure each new car's set-up.
Other than a sign to state that we could not enter the office, there was no indication of where to stand outside so there was confusion on who was next in line to be served. Additionally, it was extremely sunny and hot and there were no coverings or shade to wait in. The agent did not inform me that the rental drop-off location in DC that was on my reservation is currently closed due to COVID-19, so I didn't know that I had to drop-off the vehicle at a completely different location than I had selected.