Cheap Car Rentals in Donelson, Nashville

Quality of vehicle

Liked: Vehicle was what we had reserved. Done better: I had tried to include insurance when making reservation. However, at pick up was not insured.

Excellent from the start to the end.

I loved the car I just wish it was a little cheaper. And I wasn’t told about the $300 they hold back while you take the car. Luckily, I got someone to loan me the money till I got paid to pay them back.

Friendly staff

Drop off was easy. Pick up was a long affair that involved a slow network/downed computers, having to scan my license three times before it worked, and then waiting 20 minutes in line to leave the rental car area because only 1 of 6 lanes was open and staffed.

We had a long wait to pick up our car at the airport in Nashville. They only had 1 guy working the desk for 3 desks/different car rental places. The guy really tried to up sell us on our car and when we would ask how much he would say "oh it's cheap" was very vague. Then when we got the bill it was $200 more than we agreed to (in American and we are from Canada so the conversion was awful) The car itself was good, clean, good on gas

The ease of service was fantastic. What I like about hertz is yea it is slightly more expensive but you don’t get that last minute pressure to buy the fake inflated insurance at an extra cost we all know is fake.

We didnt even get our rental. When I made the reservation weeks in advance i included the flight number and spoke with a hertz representitive about the change to our flight time. I was told we would still be able to pick up our rental when we got to the airport at 1am. I tried using their "easy step" app to check in an it kept booting me out then told me i needed to speak with an agent. Come to find out there was no agent available till 7am. Spent 45 minutes trying to find a way to pick up our rental so we could get rest after a full day of flying. Finally get someone on the line an the best they can do for me is tell me to wait for an agent thatll be there at 7am. Worst experience i have ever had especially with the fact that i spoke with an agent 3 months before our flight to verify that we would be able to get our car. They set us up for failure to keep the money i was paying them rather than being honest and saying we wouldnt be able to pick up a car. I had to go to another rental service in order to get our BnB so we could get some sleep. Will never be going through Hertz again.

I showed up for my confirmed car reservation and they had no more cars!!! They had given it away. I had a huge business meeting and it took me 2 hours to find another car - all were sold out at airport. I will not use Kayak or Payless again!!!!

No clue where Payless desk was in Nashville. Not a single sign anywhere. Wasted 20 minutes walking aimlessly looking for their desk which ended up being Budget/Avis desk.

Great job overall