Cheap Car Rentals in Old Town North of Truman, Key West

Awful. Waited over an hour in a small office prior to pick up. Woman on the front desk with blonde hair was very rude and left us waiting in the office for over an hour when there was only one other person in there, who was already getting served by another staff member. Car was unclean. After just an hour of driving the car it started making a loud clacking noise. (We was running late so we did not have time to drive back). The noise did stop after a couple of days. Phoned to extend our car rental and was spoken to by the same lady we had on our pickup, again she was very rude and we got nowhere on the phone. Phoned again a few days later in hope that someone else would answer. Again the same lady actually put the phone down on me after I asked to extend the rental, I called back and she said she was really busy, which would have been ok but I told her I was borrowing our hotels phone and leaving so we would not have any other way to call , so she said “ok what do you want “ I said can I extend for another two weeks , she then quickly said “ok bye “ and put the phone down. I did not receive a message or an email confirming this so obviously she did not extend it as she didn’t even quote me on how much it would be. I have tried to go on the Hertz app to extend our booking but that won’t let me get past the “driving license number” section so I am now currently driving 3 hours back to the original pick up location to speak with them in person. I have never experienced such an incompetent member of staff as well as being so rude. I will not be using Hertz again

staff in key west airport were excellent!

The Hertz location where I was supposed to drop off the car was closed and I didn't know exactly what to do. I wish the employee had told me this when I picked up the car in Key West. There shouldn't be any ambiguity when dealing with a car.

Key west had no cars even when reserved. Had to wait 2.5 hours and still problems renting a car. Rep finally gave us a convertible as that is all they had. We appreciated getting the car but were very frustrated about the delay.

No cars available when we arrived. Waited 30+ minutes for a car. Otherwise, good.

Easy check-in and drop off process!

Agent at airport did an awesome job. Reservation was for North Roosevelt. Airport at South Roosevelt. Got me into a better SUV with minimal upcharge ($8). Taxi to other location would have been waaay more than that.

In airport wanted to charge an additional $11 per day for "airport tax" I went else where

Great staff very helpful